The operation of the EUROSUPPLIES IKE (hereinafter "EuroSupplies" or "business") website www.eurosupplies.com (hereinafter referred to as "EuroSupplies" or "business") is governed by the use of the current Code of Conduct for E-Commerce, such as discussed below.
Article 1 - Purpose and Scope
1. The Code sets out the general principles and sets out the minimum standards of professional conduct and ethics that must be observed by businesses in relation to the consumer.
2. It applies to transactions in the sale of goods or services concluded between consumers and suppliers for a fee entirely online, ie via electronic remote means without the need for both parties to be simultaneously physically present (B2C transactions).
3. The Code applies to the rules for self-regulation of businesses engaged in e-commerce aimed at consumers and is without prejudice to EU and Greek laws on e-commerce and consumer protection which are in no way a substitute.
Article 2 - Definitions
1. For the purposes of the Code, the following terms shall have the meaning given to them below:
2. In case of doubt, the definitions of the existing legislation take precedence.
Article 3 - General principles and obligations of online shops
A. General principles
The Code is governed by the principles of consumer protection, transparency, impartiality, technological neutrality, professional ethics, ethical behavior and respect for privacy, the protection of personal data and the protection of vulnerable populations as specifically mentioned. in Articles 4 and 5 hereof.
B. Minimal consumer information
1. The business shall ensure that the consumer is given pre-contractual information in order to be able to provide complete, accurate and clear information on the following:
2. The terms of the service and / or sales contract must be posted on the company's website at a point where the consumer can easily access them.
3. In cases where the consumer requests an order, the company is obliged to immediately deliver / send a receipt of the order request which clearly states the date of receipt and confirmation of the order.
4. Under the responsibility of the company, it is clear to the consumer the time at which the contract is deemed to have been concluded, in accordance with the legislation in force. the order cannot be registered unless the user previously knows about it. After drawing up the contract, the company must refrain from any action that entails a modification of its terms, in particular modifying the price or notifying the unavailability of the ordered product or service.
5. The consumer has sufficient information about the course of his order.
6. If the business, if it finds that the consumer has not been properly informed or the contract has not been concluded with his express consent, he shall make every effort to resolve the matter in a timely manner.
7. The staff of the e-commerce business that communicates with consumers to provide services and / or sell products must be fully informed of the above and answer consumer reasonable questions clearly and accurately.
C. Advertising - Promotion
1. Advertising and promotion must comply with the legislation in force.
2. In any case, the following should apply:
Article 4 - Protection of minors and other vulnerable groups of the population
1. Business staff do not exploit the inability of consumers belonging to vulnerable groups such as the elderly, minors, people who do not understand Greek well, or people with disabilities. Businesses make careful, accurate and objective descriptions of products and services specifically addressed to such persons in a way that is comprehensible, comprehensible and fully accessible to them so as not to mislead them as to their true size, value, nature, purpose , the resilience, performance and price of each product or service being advertised.
2. Especially for underage consumers, businesses ensure - as far as possible - that appropriate conditions for access to their websites are developed as required by applicable laws.
Article 5 - Transaction security and personal data protection
A. Secure Transactions
1. Businesses take care of the security of transactions using Information and Communication Technologies (ICT).
3. Businesses shall use appropriate technical and organizational measures to ensure the confidentiality of the data they collect and process to the extent legally required and proportionate to the nature of the products and services they provide.
2. Collection, storage or processing of data that the law designates as sensitive, that is, data on racial or ethnic origin, political beliefs, religious or philosophical beliefs, membership in a union, union and trade union, health, is not allowed. social welfare as well as criminal prosecutions or convictions unless the terms and conditions set forth by the Law and the Data Protection Authority are fulfilled.
3. The collection, processing, keeping and use of other personal data is only when permitted by the applicable legal framework and always in accordance with the conditions laid down therein.
4. Specifically regarding the use of "all kinds of cookies", their installation should be carried out after the consumer has been properly informed and subject to his consent, in accordance with the law and relevant instructions of the Personal Data Protection Authority.
5. In the case of non-consent / acceptance of cookies, businesses allow, where technologically feasible, the continued use of the Website by the consumer, without the dispatch of cookies.
6. Undertakings shall ensure that the personal data collected is not disclosed or transmitted to third parties without the prior information or consent of the person concerned, and / or in cases where the law provides, in accordance with the provisions of personal data protection legislation at all times.
7. Businesses respect the consumer's wish not to be included in archives intended to make unsolicited commercial communications with human intervention (call) for the promotion and supply of products or services, if they have so stated to the publicly available provider.
8. Businesses allow consumers to choose whether they wish to send advertising messages and any newsletters and, if accepted, have the option of freely withdrawing their consent and businesses to have the obligation not to forward new advertising messages and any information (hereinafter referred to as statutory provisions or unless the statutory provisions are again fulfilled).
9. The consumer has the right to have immediate access to information about his personal data, to object to its use in future promotions, to request and confirm their partial or complete deletion from the business records, to request correction or supplementation. to inform them when and how the company first obtained its personal data and to be informed of the methods used to protect personal data.
Article 6 - Right of withdrawal for consumers
1. The consumer has an inalienable right of unjustified and undue withdrawal in accordance with the provisions of the applicable law.
2. Before the consumer is contractually bound, the supplier must inform him, in a clear, clear and comprehensible manner, in his language, of his right to exercise unjustified and undue withdrawal within the legally prescribed period of fourteen (14) days, the point in time established by law, as well as the terms, conditions, exceptions and procedure for the exercise of the right of withdrawal, as well as the consequences of the exercise, taking into account the particularities of each case ions / service and providing and model withdrawal form.
Article 7 - Customer service
1. The company ensures that it has appropriate mechanisms (by telephone and / or e-mail) and sufficient staff to serve consumers, making reasonable efforts to keep them informed of their requests within the legal time limits on a case-by-case basis.
2. When communicating via a call center, the business ensures that the consumer is not left in excessive wait and in any case the call charge does not exceed the charges applicable to urban calls.
When communicating through the company's online contact form or email address, care is taken to send a response within a reasonable time after receiving the customer's request.
Article 8 - Electronic Alternative Dispute Resolution
1. Businesses inform consumers of the possibility of alternative consumer dispute resolution resulting from electronic product or service contracts by using ADR registered entities in the Registry pursuant to Joint Ministerial Decision 70330/2015.
2. Businesses, whether committed to using ADR or not, provide an accessible link through their websites to the EU-wide Consumer Dispute Resolution Platform (ADR platform) in accordance with Regulation (EU) 524/2013). through which consumers submit their complaint, thereafter forwarding it to the relevant ADR entity.