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Terms of use

Valid from May 25, 2018

The website www.eurosupplies.com (hereinafter referred to as "our site") belongs to EUROSUPPLIES IKE (hereinafter referred to as "EuroSupplies" or "us").

This web site may offer to anyone (hereinafter "you" or "user" or "visitor") technologically advanced web infrastructures and applications of open source and closed source software, in particular information, finding, navigating, viewing and using information, social media networking, communication and information as well as technology applications relating to our site under the following terms of use. The use/visit of our site requires the unconditional acceptance of the terms of use described here. Navigating and staying on this site, as well as archiving/cataloging it, constitutes your acceptance of the following terms of use.

Copyright

All content on our site is copyrighted, with the exception of third party rights, and is protected by the provisions of national and Community law, as well as relevant international conventions and treaties. The content and services of our site are made available to visitors strictly for personal use. It is prohibited to use or reproduce it, by any means, with or without processing, without the prior written permission of the publisher. Any commercial exploitation by third parties is also prohibited. Exceptionally, data may only be copied or printed for the sole purpose of study and analysis by the site visitor, provided that such information will not be altered, altered or misleading by the site visitor.

Limitation of Liability

EuroSupplies makes every effort to ensure that the information and content appearing on our site is as accurate, accurate and timely as possible. It also provides the content (eg information, names, photos, illustrations, data, etc.) and services available through our website "AS EXACTLY". In no case EuroSupplies is not responsible for any legal, civil or criminal claims nor for any damages (positive, special or consequential) to the user of our site.

EuroSupplies makes every effort to ensure that the network operates smoothly, although it does not guarantee that the servers hosted on our site will be uninterrupted or free of any errors, free of viruses, malware, or the like.

Given the format of the Internet, EuroSupplies is not responsible, under any circumstances, for any form of damage suffered by the user of the sites, services, options and contents of this site. It also does not warrant that any affiliate with this website or the servers through which any related service is made available to the user do not contain "viruses" or other malicious software, such as not guaranteeing correctness, completeness or availability of content, websites, services, options or results from their use.

Use of the Website

Use of our site should be for legal purposes only and in no way restrict or prevent its use by third parties. The user of our site is required to use it in accordance with the law and these terms of use. The user of our site must not act or omit that may damage or malfunction and may adversely affect or endanger the provision of services provided through our site to users.

Users Publications

Contact forms, bulletin boards and interactive areas and social networking sites can be posted through our site. The use of the above implies that the user is solely responsible for the communication he makes and the consequences arising from the publication of this communication. EuroSupplies bears no responsibility for the reliability, accuracy or reliability of the material published in an interaction site or for the consequences of communicating in the interaction areas or the consequences resulting from the use of our site. EuroSupplies can in no way be construed as accepting or endorsing in any way user-generated - as a consequence of communication - ideas, perceptions and actions. EuroSupplies may control, edit or even delete the content of the user's communication.

External Links

Our site may contain referrals (links) to third party sites for the sole purpose of informing the user. Referencing links to third party sites is not an endorsement of their views or actions or acceptance of the content they express, publish or post. Third parties - lawfully responsible websites - are solely responsible for the content of their web sites or for any damage that may result from their use when a user of our site accesses them. The user agrees that by visiting third-party websites, he or she leaves this site and is subject to their terms of use.

Order Methods

All our products are available at our email address www.eurosupplies.com, which is updated many times, on a daily basis and has an indication of availability for all our products. You can place orders in one of the following 4 ways:

From the web

On our page www.eurosupplies.com you can choose the products you want to buy by adding them to the shopping cart. After filling in your details and choosing payment and shipping methods your order will be processed quickly and easily.

Via phone

For phone orders call us at 210 6037990, Monday through Friday until 6pm.

By Fax or Email

Fill in your details (invoicing, shipping and contact information) as well as the codes and quantities of the products you want and fax us at 210 6039065 or e-mail us at [email protected].

Notes:

  • For invoices with reduced VAT the delivery should be in the relevant area and be listed in the order comments
  • You will receive the products as soon as possible, subject to availability and until stocks are exhausted in accordance with the terms of use.
  • In order to issue an invoice you need the name, business and VAT number.
  • The products will be reserved for you once the payment is completed.
  • An order will be reserved for 7 days. If the payment is not completed (if you have selected a deposit/card) or the store has not received it (if you have selected a store receipt) then the order will be automatically deleted.

If you have any questions about how to order, please contact us at 210 6037990, Monday to Friday until 18:00 pm or by email at [email protected].

Payment Methods

The company EUROSUPPLIES IKE accepts the following 4 payment methods for online or other orders.

1. Pay on delivery, pay directly upon delivery of your order. Cash on delivery is not available for amounts over 500 € as well as for amounts less than 10 €.

Customers who in their history have shipments that refused to receive or did not respond to our written or telephone (/courier) information and thus were returned to us, with the indication (NO INTEREST - DISCLAIMER), will receive after payment of their new order exclusively with payment through a bank account of our company.

2. With online debit your credit card, via secure SSL connection and Eurobank bank. For the first time using the credit card in our store you should send a copy of the ID and credit card with the first digits covered to [email protected] or fax 210 6039065. If the link is invalid you can delete your browser cookies and try again.

3. Pick up from our warehouse at DIAS Logistics at Location Sxineza, 19300 Aspropyrgos. Prepayment is required and driver elements.

4. By deposit to bank account of EUROSUPPLIES IKE. After depositing for your better and faster service let us know by email at [email protected] or by phone at 210 6037990 or fax at 210 6039065 (by sending a copy of the bank deposit).

Bank No. Account / IBAN
ALPHA BANK 173002330000575
IBAN ALPHA BANK GR7901401730173002330000575
EUROBANK 0026.0026.96.0201725593
IBAN EUROBANK  GR5102600260000960201725593
NATIONAL BANK 075/440305-34
IBAN NATIONAL GR0301100750000007544030534
PIRAEUS 5078-069628-211
IBAN PIRAEUS GR4801720780005078069628211
HELLENIC BANK (CYPRUS) 1900174207801
IBAN HELLENIC BANK CY24005001900001900174207801
Beneficiary accounts EUROSUPPLIES IKE

If you have any questions about payment methods, please contact our accounting office at 210 6037990, Monday to Friday until 18:00 pm or by email at [email protected].

Shipping Methods

Depending on the order, you have the following shipping options available. Cash on delivery is free of charge.

Shipping options are as follows:

Within Attica by courier or by transporter regardless of kilograms (Islands excluded)

  • Free shipping and delivery within Attica for orders over 80€ (64.52€ + VAT)
  • For orders below 80€ (64.52€ + VAT) the buyer is burdened 3€ shipping costs.

Out of Attica by courier (Attica islands as well as inaccessible areas are included)

  • Delivery by courier for up to 2 kg volumetric cost 3€ (For each additional kilo cost + 1€)

Out of Attica by transporter

  • Delivery by transporter for up to 20 kg volumetric cost 10 €, for 20-50 kg volumetric cost 25 € and for 50 kg volumetric and above pallet cost 74 €. Prepayment is required.

Possibility delivery via transporter of your choice (at your own charge)

  • Delivery may be delayed here. Prepayment is required. It is valid that if the order is less than 80€ then there is a charge of 3€.

Possibility of receipt by DIAS logistics

  • You will be able to receive the same day from DIAS Logistics from 15.00 to 17.00 with your identity, the products of your order if your order is made and paid by 13.00 noon and if is available. Prepayment is required for your order and contact us.

Possibility of receipt from the store

  • You can pick up from the shop in Spata. You must first be notified by us.

Product Delivery Time

If your order is completed by 13:00 pm Monday to Friday, the products, if readily available, are shipped the next business day.

For shipments to Cyprus 

  • By courier 10 € for the first 5 kg and 2 € for each extra kilo
  • Possibility of delivery via Shipping of your choice (at your own charge)

Orders to Cyprus are shipped once a week in bulk. For orders to Cyprus, which were placed and have been paid until Wednesday at 1:00 pm, delivery will take place the following Thursday or Friday.

 

All products when available on order are usually delivered within 24 to 48 hours. If the product is out of stock you will be informed by our accounting office for the delivery date.

If you have any questions about shipping methods, please contact us at 210 6037990, Monday to Friday until 18:00 pm or by email at [email protected].

Order Returns & Cancellations

You may return products purchased from the EuroSupplies online store in the following cases,

  • You have changed your mind about your choice.

    Dear Customers you have the right to return the purchased product from our web site (www.eurosupplies.com) within 14 calendar days. The goods must be returned within 14 days of the day on which the consumer has notified the supplier of its decision to withdraw from the contract.

    The products are accepted for return in their original state and factory packaging. Exceptions are for the cases where products are manufactured to your specifications or upon your special order, products that are not eligible for return for health reasons (eg headphones), as well as printer consumables, or sealed computer software, were unsealed after delivery.

    The Customer shall be liable for any decrease in the value of the goods only as a result of the management of the goods other than that necessary to ascertain the nature, characteristics and functioning of the goods.

    Your application should be made in writing by filling out the form (here), then sending it to [email protected] where we will reply with confirmation of receipt of the form.

    The return must be accompanied by the original purchase document (retail receipt or invoice) and the product unused, in excellent condition, just as it was before the sale, with its intact packaging as well as all of its contents as well as any gift that might have been included in it.

    Upon return of the product to our registered office, at your own expense and shipping costs, and after the above conditions have been checked by our company, the amount of money spent will be credited within a maximum of 14 calendar days.

           * ACCORDING TO SECTION B 'OF ANNEX LAW 2251/94

  • Case of manufacturing error from the first days of use of the product (D.O.A. - Dead on arrival)
    As long as the product is covered by a DOA policy from its manufacturer and the conditions are met, you can return it to EuroSupplies in its original packaging, accompanied by the purchase document. Our company in turn returns it to the manufacturer in order to detect malfunction there. Once it receives the DOA confirmation from the manufacturer, our company immediately replaces the product (or credits it if it is no longer available). Shipping costs, if not covered by the manufacturer, are borne by the customer.
  • Return of defective product covered by the factory warranty for repair. 
    In this case you can send the product to our head office for technical inspection and repair. Shipping costs, if not covered by the manufacturer, are borne by the customer.
  • Product different from what you ordered - EuroSupplies wrong order fulfillment.
    In this case our company will make sure to cover you with the right item as soon as possible. f this is not available, the amount you paid will be credited immediately. In this case the extra shipping costs are borne exclusively by EuroSupplies.

In any of the above cases, before returning a product, please contact EuroSupplies at 210 6037990 to facilitate and identify you as fully as possible.

Useful phone numbers Manufacturers Technical Support:

 

Acer

8015002000 ή 2111984086

AOC

2112343080

APC

800 11 62 900

Asus

800 84 81 322

BenQ

2104804507 ή 2104804500

Cyberpower

210 2841084

Dell

210 8129810

Devolo

22210 84387

D-Link

213 0020353

Epson

211 1990089

HP

801 11 225547
801 11 75400

Legrand

80111850850 (από σταθερό)

Lenovo (Laptop–Tablet)

211 1984507

LG

801 11200900

Logitech

0080044146191

Microsoft

801 500 3000
2111206000

Philips

00800 3122 1223

Ricoh/Panasonic (Intertech)

210 9692425

Samsung

801 11 7267864

TP-Link

210 8022468

Xerox

210 6029500

For products whose warranty is covered exclusively by the manufacturer, our company acts as an intermediary.

Refunds are made every Friday.

Product Liability Limitation

Our company is not responsible for any errors in prices, features or photos and reserves the right to change prices without notice. It is also not liable to the users for any damages that may arise from the execution of their order. At the same time bears no responsibility for any direct, indirect, positive or consequential damages (indicative and not exclusively reported, lost profits, loss of business, loss of data and data, loss of customer, etc.) arising in connection with the operation, and / and the use of the online store. Users are solely responsible for evaluating and selecting the products and services offered by the Website and eurosupplies.com.gr bears no responsibility for the accuracy of users' choices, or any incompatibilities between products - software - services that provided by it. The shipping of the goods is done on behalf of and at the customer's responsibility if required. For products on offer the price is valid until stocks run out.

In any case, although we make every effort to accurately indicate the data and prices we quote in our online store, we cannot avoid the possibility of typographical or technical errors in prices and products. In case a product has an unusually low price, without any special indication justifying it, please contact us before ordering the product.

Our company is not responsible for defects or poor quality of third-party products made available to its customers because the goods are received by their suppliers and / or their manufacturers, packaged in sealed boxes. In the event of a defective or defective product you should contact our representative and you will be provided as appropriate. Finally, our online store is not bound by the availability of the products, as stated herein, but undertakes to inform users if the availability of a ordered product is different from that listed on the website. EUROSUPPLIES IKE is not responsible for the content of third-party websites.

Alternative Dispute Resolution

According to Directive 2013/11 / EC, which was incorporated in Greece by JMD 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure is now foreseen throughout the European Union. If the customer has the status of a consumer (ie a natural person acting out of business) and has any problem with purchasing made from our Website, he can initiate the ADR process through the unified EU-wide dispute resolution platform (platform) AVS) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Price policy

The quoted prices of the products are final (ie 24% VAT included). The www.eurosupplies.com reserves the right to change prices without notice. Also, the prices quoted on the Eurosupplies website do not include any reservations in favor of third parties, as well as any other charges. In the case of e.g. Eurosupplies reserves the right to adjust the quoted prices, where orders are reserved.

Company info

Name EUROSUPPLIES IKE

Type of Business: Computer & Supplies Commerce
Distinctive title: EUROSUPPLIES
Street: 62 Ippocratous & Papachristou Street, 190 04 Spata, Attica
VAT number: 997776974 / DOU: Pallini
GEMI Number: 9555301000
Call center: 210 6037990
Fax: 210 6039065
e-mail: [email protected]
url: www.eurosupplies.com

Terms and conditions of use

EuroSupplies unilaterally reserves the right to modify, add, modify the content or services of our site, as well as its terms of use, whenever it deems necessary, without prior notice, through this site, always within the existing or potentially new legal framework.

The terms and conditions of use of our site constitute the entire agreement between EuroSupplies and the user of its web sites and services and only binds them. No modification of these terms of use shall be taken into account and is not part of this agreement unless expressly stated in writing and incorporated into these terms of use. Unless otherwise specified, these Terms of Use are effective immediately on this Website as a whole.

Applicable Law - Jurisdiction

This contract of use is governed by Greek law. The courts of Athens shall be responsible for any dispute arising out of the interpretation and application of this Agreement. If for any reason any term is deemed void or unenforceable in any event the validity of the other terms herein shall not be affected.

HP
Dell
Epson
Kyocera
Ricoh
HP
Samsung
Canon
APC
Epson
Benq
Devolo
Logitech
tp-link
trust
microsoft
mediarange
lenovo
d-link
cyberpower
nokia
xbox
brother
kingston
panasonic
TUV Hellas ISO 9001
TUV Hellas ISO 14001
Member of GRECA
Trust Ecommerce Europe
Visa Visa Verified Mastercard Mastercard Secure Code Maestro Eurobank Ethniki Trapeza Alpha Bank Hellenic Bank Piraeus Bank


© 2013-2020 EuroSupplies. All rights reserved.

• All prices include 24% VAT.
• Prices may change without prior notice
• Price reservation is only through on-line ordering and confirmation
• Product photos are indicative and may differ from the final product
• Read the terms of use of this web site in detail
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